Alibaba to deploy AI ‘digital workforce’ for millions of merchants on Taobao, Tmall

Alibaba Group Holding is set to launch a new service that provides AI agents for millions of merchants on its Taobao and Tmall platforms, as the tech giant capitalises on the recent frenzy fuelled by OpenClaw to secure its lead in e-commerce. The new feature, slated for release by the end of March, will provide agentic AI services based on its merchant tool Business Advisor, aiming to give them a 24/7 autonomous “digital workforce” that can automate operation processes including offering...


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