The Central Bank’s new consumer protection code will push lenders to increase and improve communication.
The Central Bank of Ireland is introducing new consumer protection measures in March 2026 to combat rising fraud, which cost banking customers €126m in 2023. The new code will require financial institutions to implement clear and continuous communication with customers to mitigate scams, provide detailed information about mortgage switching, and improve digital services. The code also addresses greenwashing and broadens the definition of vulnerable customers. Banks have one year to implement the revised code.
