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Best and worst banks revealed out of Lloyds, NatWest, Nationwide, Monzo, Chase and more

Chase secured the top spot in the latest Competition and Markets Authority survey after 81% of its customers said they would likely recommend the account to friends and family



The Competition and Markets Authority survey revealed Chase as the top UK bank with 81% customer satisfaction, overtaking Monzo, which ranked second at 80%. Monzo excelled in online banking and overdraft services. The survey included rankings from various banks, with Chase, Monzo, Starling, First Direct, and Nationwide leading, and The Co-operative Bank, Virgin Money, and Royal Bank of Scotland trailing. Chase, launched in the UK in 2021, emphasized customer experience.

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