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‘Feedback’ – čarobni prah ili potrošeni ‘buzzword’? Strah i nesigurnost glavne su kočnice povratne informacije

Više je razloga zbog kojih nam je tako teško davati 'feedback', iako znamo da bismo trebali. No, cijena šutnje je visoka - od pada produktivnosti do povećane fluktuacije.


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