Travelers have criticized Heathrow Airport and airline staff for their 'confusing' messages, with some alleging they weren't informed their flights had been cancelled until they turned up at the airport.
A power outage caused by a fire near Heathrow Airport led to the cancellation of over 1,350 flights, stranding tens of thousands of passengers. Furious Americans criticized Heathrow's handling of the situation and poor communication, with many discovering their flights were cancelled only upon arrival at the airport.
