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Hong Kong’s Cathay Pacific faces customer backlash over membership changes

Hong Kong flag carrier Cathay Pacific Airways has suddenly announced plans to revamp its membership policy, prompting criticism from customers who have accused the airline of prioritising top-tier clients. In a press release on Wednesday, the airline stated it would introduce several changes aimed at enhancing the experience of its members. These include a new “Diamond Exec” tier and the removal of certain benefits for customers beyond a specific status level. “We are evolving the Cathay...


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