17 h. ago Painter gets 'sweet revenge' on customer who refused to pay for garden fence job

A tradesman has shared his fury after a customer refused to pay for a service, so he decided to take matters into his own hands and get 'revenge' on the non-paying client

Economics

44 h. ago Natwest: is online banking app down as services crash on payday, locking out customers

Frustrated users say they’ve missed payments and wages as tech troubles strike 😡

Economics

49 h. ago Six water companies BANNED from paying out millions in bonuses to bosses for failing to tackle sewage and pollution

The measure targets firms that have either fallen short on pollution and customer service metrics, failed to demonstrate financial resilience, or have been convicted of environmental offences.

Economics

64 h. ago Former Scottish hunting lodge hotel with ‘excellent’ food near Gleneagles goes on sale

A luxury boutique hotel renowned nationally for its fine dining and high level of customer service is up for sale.

Society

69 h. ago First Bus making updates to routes across Lanarkshire thanks to new AI

Previous changes using AI-driven software have led to an average 8.5 per cent improvement in punctuality across over 60 routes in that time and First Bus believes these latest updates will continue to create a better and more reliable service for customers throughout Lanarkshire and Greater Glasgow.

Politics

3 d. ago Village water supply hit with outage as Scottish Water investigates issue

Homes and businesses in Killearn have reported no water or low water pressure.

Events

3 d. ago Scottish Government challenged by Livingston MP over its policy of not spending to support munitions manufacture

Gregor Poynton is calling for reform of the Scottish National Investment Bank’s policies

Politics

4 d. ago Defence investment risks falling short without SME access, warns Scottish engineering leader

As Managing Director of KRG Specialist Engineering, I welcome the UK’s renewed focus on defence funding — but I believe it will not achieve its full potential unless small and medium-sized enterprises (SMEs) are actively included in the process.

Events

4 d. ago Lloyds executive tasked with winning ‘mass affluent’ customers leaves bank

Jo Harris’s exit follows launch of ‘premier’ service offering ‘tailored lifestyle perks’ to well to do customers

Economics

4 d. ago Major service change comes in for Bank of Scotland, Lloyds and Halifax customers

Lloyds Banking Group has announced a significant service change this week that will impact all customers.

Economics

4 d. ago Lloyds Bank customers hit with huge change ahead of key service being axed

From this week, customers can no longer pay in cheques using a pay-in slip at their nearest Post Office - instead, you'll need to use your debit card and enter your PIN

Economics

8 d. ago Love Island All Star beauty gives birth to first child as she gifts daughter unique name

Love Island star Arabella Chi has given birth to her first child with her partner Billy Henty. The couple have also shared the unique name they've chosen for their baby girl

Politics

1 week ago 'Hogwarts Express' Jacobite train operator accused of poor customer service in 'shoddy carriages'

West Coast Railways criticised for reducing stewards as “recipe for disaster”

Economics

1 week ago 'Deliberate' major blaze at derelict building in Scottish town as police launch investigation

Fire crews worked overnight to put out the blaze at the derelict building.

Events

1 week ago Waterworks for new 3000 home Stirilng supervillage set to close roads

Scottish Water are due to carry out three weeks of investigations ahead of construction of the Durieshill development.

Politics

1 week ago College leaders from all four UK nations unite to call for more cash from PM

College leaders in England, Scotland, Wales and Northern Ireland have joined together to write to Sir Keir Starmer ahead of the spending review.

Politics

1 week ago Capital investor makes critical £200 million funding pledge to Scottish businesses

“Our new commitment builds on a strong foundation and is focused on unlocking even more opportunities for Scottish scale-ups to thrive” – Paddy Graham, BGF

Economics

1 week ago New Charter sets customer care standard within water industry

One of the UK’s leading water retailers has announced the launch of an industry-first Charter, marking a major milestone in the sector’s customer service standards.

Economics

1 week ago AI to transform telecoms but technology won’t completely replace humans, new Optus CEO says

Stephen Rue says artificial intelligence will improve customer service and efficiency, but people required for decisionsGet our breaking news email, free app or daily news podcastOptus’s new chief executive, Stephen Rue, says artificial intelligence will play a significant role in the future of telecommunications, but humans will remain central to the company.Rue joined the Australian mobile network operator, a subsidiary of Singaporean telecommunications company Singtel, in November last year after six years at the helm of the federal government’s National Broadband Network (NBN).Sign up for Guardian Australia’s breaking news email Continue reading...

Politics

2 w. ago Family share Skegness Butlin's break from hell, with blood stains and handcuffs

Tiffany Martin went with her partner and kids to the chain's resort in Skegness, and was left fuming with the state of the accommodation and the lack of customer service

Events