79 m. ago Energy firms paying out £25 million a year to customers for ‘breaking rules’

The funds come from energy firms paying out for issues like billing errors or poor customer service

Economics

2 h. ago Huge broadband supplier shutting down in weeks with 95,000 customers affected

Origin Broadband - which is a subsidiary of TalkTalk and has 95,000 customers - is moving its broadband services to another provider from June 1, 2025

Economics

6 h. ago Ireland’s leading customer service and sales outsourcing partner, Uniquely announces £7million Scottish investment

A leading business process outsourcer in the field of sales and customer services is delighted to officially announce a £7 million investment in Glasgow as part of a wider £20 million investment across the UK, including the West Midlands, the Northwest and Scotland, creating 300 UK jobs.

Economics

35 h. ago Police union brands claims of investment in force as “smoke and mirrors”

“The Scottish Government’s assertion of ‘record levels of investment’ in policing is nothing more than smoke and mirrors."

Events

50 h. ago Sainsbury's makes big changes to checkout services with new trial in UK stores

The supermarket giant is trialling a new scan and shop service which will mean customers won't need to visit the traditional checkout area

Politics

53 h. ago Tim Dowling: Help! We have no internet and I really do have work to do

I’ve got a date with one of the country’s worst-rated customer service departments. What could possibly go right?I’m sitting at my computer when a link refuses to load, leaving me with a white screen. I click on several of the 37 other windows I have open. None of them loads. I go and find my wife in front of her computer.“Are you having trouble with the internet?” I say. Continue reading...

Politics

57 h. ago 'Appalling': Fifth of all calls to NHS 24 abandoned amid waits of over 4 hours

Scottish ministers are now being told to make sure it is investing in frontline NHS services properly.

Politics

4 d. ago Airdrie Division Guides receives £1k investment from Aldi Scotland as part of annual Scottish Sport Fund initiative

The fund reinforces the supermarket’s dedication to building a healthier Scotland by supporting the work of community sports clubs.

Economics

4 d. ago 15 House Republicans – a group large enough to turn the tide in any vote – warn Trump about Social Security cuts

GOP collective issues open letter to new commissioner calling for end to cutbacks that might ‘further deteriorate customer service’ and impact constituents

Events

5 d. ago Santander axing service next week in major blow for customers

This service gives customers weekly updates about their bank account balances and transactions, and alerts about other account activity

Economics

5 d. ago Pub claps back at customer claiming 'disgusting' service as they serve up CCTV response

The customer left a negative review on the pub's Facebook page following a visit on Bank Holiday Monday - but owner of The Hulton Arms Adam Griffiths was having none of it

Economics

5 d. ago Council says it has suffered a ‘suspected criminal ransomware cyberattack’

West Lothian Council said a ‘live criminal investigation’ was ongoing, and it is working with the police and Scottish Government.

Events

5 d. ago Pub slammed by customer for 'disgusting' service and 'incompetent staff' serves up CCTV response

The pub has been inundated with support after defending itself against the negative review

Economics

6 d. ago Boots confirms five Scottish stores to undergo major change this summer

The health and beauty chain is rolling out new services to help out customers throughout each stage of their menopause journey.

Politics

6 d. ago Caelan Doris set for operation on shoulder in major British and Irish Lions injury scare

The Ireland No 8 is one of two leading contenders to be named captain of the touring party

Events

7 d. ago The Scottish pubs reopening and revamping near you as Heineken invests £4.5 million

“Pubs are the lifeblood of their communities and growth engines for the UK economy” – Lawson Mountstevens, Star Pubs

Economics

7 d. ago Fifth of financial services customers ‘leave reviews after poor experiences’

Nearly a third of people surveyed said they would only switch financial services providers if their new business had at least a four star rating.

Economics

1 week ago MSP begs John Swinney to invest in safe spaces for kids after girls battered for Snapchat

Labour's Paul O'Kane made the plea after Hope Lyden and Sofia Todd, both 13, were "senselessly" battered in public in his constituency last month.

Technology

1 week ago UPS cites Trump tariffs as it announces expected layoffs of 20,000 workers

Company cites ‘current macro-economic uncertainty’ as sweeping tariffs discourage customers from shippingBusiness live – latest updatesThe United Parcel Service (UPS) is expected to cut about 20,000 jobs in 2025 as a part of a larger plan to reduce costs and increase profit, citing “changes in the global trade policy and new or increased tariffs”.UPS announced the layoffs on Tuesday in its first quarter earnings report. The parcel delivery service said it made consolidated revenues of $21.5bn, compared with $21.7bn about the same time a year ago. Additionally, the company said it would be shuttering 73 leased and owned buildings by the end of June of this year. Continue reading...

Politics

1 week ago Scottish Government dodges defence investment reform despite war in Ukraine

Scottish Labour MP Gregor Poynton’s call for the Scottish National Investment Bank to support Scotland’s defence industry has been stonewalled by the SNP Government, sparking fresh criticism over its lack of support for national and allied security.

Politics