Privacy Policy

Our Privacy Policy applies to your use of the website and any other websites, interactive services, email programs and mobile device applications that include an authorized link or reference to this policy (collectively, the "Services"). This Privacy Policy describes what information we collect about you and your use of our Services and how we use and share that information and your related choices. By using any of our Services, you agree that this Privacy Policy and our Terms of Use govern your use of our Services and any dispute concerning the Services. Please take a few minutes to read them before submitting a service request or otherwise using our Services.

Information Collected.

The information we gather through our Services falls into two categories: (1) information you voluntarily provide to us when you submit a service request, comment or question, or otherwise communicate with us through the Services, and (2) information collected automatically as you use our Services. We may also obtain information about you from third parties and combine it with the information we collect through our Services. The following are examples of the types of information we may collect:

  • Your name;
  • Your mailing address;
  • Your phone number;
  • Your email address;
  • Your service requests– e.g., information about the type of work, service or product you need from a contractor or product supplier in your area and the time frame for your project;
  • Home ownership information;
  • Your company name and business type;
  • Information we collect automatically when you access our Services, including the web pages, content and advertising you view and links you click on while navigating our Services;
  • Information about your interaction with our email messages, such as whether you open or forward a message, the date and time of these interactions and the device you use to read emails;
  • The time, date and duration of your visits;
  • The site you visited before accessing our Services and the site you visited after exiting our Services;
  • Search terms you enter using our Services or on a referral site;
  • Unique identifiers, including mobile device identification numbers and Internet Protocol (IP) addresses that can be used to identify the approximate geographic location of your computer or device;
  • Your device type, screen size, browser type, language and other settings, memory capacity, plug-ins, Internet domain, operating system, carrier code, time zone and the names, versions and package IDs of software installed on your device;
  • Information collected through cookies and other tracking technologies;

How Information Is Used.

We, our service providers, and other third parties acting on our behalf or with our permission, may use any information collected through the Services, alone or in combination with other information provided by third parties, to:

  • Provide you with our Services;
  • Connect you with third-party contractors that can respond to your service requests and process related transactions;
  • Connect you with third-party contractor networks that offer lead generation or other services to grow your business (if you sign up for features designed for contractor/expert users);
  • Analyze and improve our Services;
  • Respond to inquiries you send to us;
  • Verify the accuracy or authenticity of service requests and related contact information;
  • Obtain your feedback regarding our Services, the resolution of your service requests and your interest in other services;
  • Control the display of advertising and deliver advertising tailored to your interests, including advertising that you see on our Services and advertising you may see on social media networks or other third-party media;
  • Measure and analyze visitor traffic and usage patterns;
  • Conduct market or audience analysis and related reporting;
  • Prevent potentially prohibited or illegal activities, comply with applicable law and enforce our Terms of Use; and
  • For any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

Cookies and Other Tracking Technologies.

Like most website operators, we, our service providers and other third parties acting on our behalf or with our permission, use embedded scripts, "cookies," device identifiers and other tracking technologies to operate, analyze, and improve our Services and tailor content and advertising to user interests. Third-party companies that provide some of the tools and features accessible through our Services and advertisers and other companies involved in the delivery of advertisements you see on our Services and other media also may use such tracking technologies to collect information about your use of our Services.

How We Share Information.

If you submit a service request, we will share your information with third-party contractors and/or third-party contractor network operators that may assist you with your request. If you are a contractor and you use our service feature designed for contractors, we may share your information with third-party contractor network operators and/or other companies that provide specialized marketing services for contractors that may help you grow your business. We reserve the right to share any information we collect about you.

How Information Is Protected.

We use commercially reasonable procedures to protect the personally-identifying information that we collect while it is in our possession. No security system, however, is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet.

For the purposes set out in this Privacy Policy, personally-identifying information may be transferred to, processed, stored, and accessed by us, our affiliates and our unaffiliated service providers in the United States and in other jurisdictions where we or they operate. Courts and other authorities in these jurisdictions may, in certain circumstances, be entitled to access your personally-identifying information. By using the Services, you consent to this transfer, processing, storage, and access of your personally-identifying information in and/or outside of the jurisdiction in which you reside.

User Preferences

Email communications. You may use the unsubscribe link in the footer of any commercial email message we send.

Children Under 13.

Our Services are intended only to be used by homeowners, contractors, and other adults. Our Services are not directed to children under the age of 13 and we won't knowingly allow anyone under the age of 13 to provide us with personally identifying information online. If you're under 13, please do not submit service requests.


We reserve the right to amend this Privacy Policy at any time and unless otherwise noted, any changes will be effective when posted. If you do not accept the terms of this Privacy Policy, you should not use our Services.