Andrew Sheridan is one of a number of chefs who say complaints and threats have severed the trust between restaurants and customersRestaurant owners are abandoning the age-old “customer is always right” maxim because too many diners try to get freebies through threats, making malicious complaints and underhand tricks.Andrew Sheridan, cited as “one of the finest chefs north Wales has ever produced”, said he was tired of customers “trying it on”. Continue reading...
Chefs like Andrew Sheridan and Ben Murphy are abandoning the "customer is always right" principle due to increased complaints, threats, and attempts to get free meals. This includes blackmail via fake reviews and fabricated incidents. Some restaurants are now reviewing customers, and while some, like Oisin Rogers, still uphold the traditional maxim, chefs are pushing back against false negative reviews.
