What is an AI contact centre platform? Why UK businesses are switching to unified customer experience systems

Customer expectations are rising and fragmented communication systems are struggling to keep up. Here’s why more UK businesses are exploring AI-powered contact centre platforms to unify voice, chat and digital channels.


play_arrow All United Kingdom News
54 h.
Technology
ID: -1059085515788222167


Similar News expand_more


4 w. DXC Launches London Customer Experience Center to Help Unlock AI Value – Company Announcement
Technology
4 w. DXC Launches London Customer Experience Center to Help Unlock AI Value
Technology
13 h. How employment operating platforms can streamline UK businesses in 2026
Economics
5 d. ‘Starting from a strong base’: Ceri Morgan on resetting the UK–Europe business relationship
Economics
2 w. UK switches on ETA system: Australians now need digital travel authorisation before boarding
Travel
3 w. Connecting In The U.K.? U.S. Travelers Must Apply For ‘ETA’ By February 20 To Board
Travel
1 w. Enforcement of the UK Electronic Travel Authorization System and the Position of Dual National British Citizens
Travel
2 w. Best ERP Software (2026): Sage Named UK's Top Enterprise Resource Planning System by Expert Consumers
Technology
1 M. Morrisons, ASDA and IKEA make announcements that affect their customers
Technology
1 M. The 10 London Restaurants That Were Added to the Michelin Guide in January 2026
Entertainment
41 h. Mind the tap: Stansted Airport starts accepting London’s contactless travel tickets
Travel
1 M. The Business of Apps London agenda is now live with more than 70 speakers
Entertainment
3 w. Oracle Health Clinical AI Agent, Clinical Note Helps UK Doctors Spend More Time on Patient Care
Science
2 w. Full enforcement of UK Electronic Travel Authorisation starts 25 February—no boarding without ETA
Travel
2 w. UK's electronic travel visa comes into effect for visitors from 85 countries
Travel
16 h. Customer service systems are frustrating SMEs – now there’s a free AI trial (aff)
Technology
1 M. Aldi makes major change to UK stores next week and urges shoppers to 'hurry'
Economics
1 w. UK Makes Electronic Travel Authorisation Mandatory Today, Impacting UAE Visitors
Travel
2 d. Call for information as UK ‘moves closer’ to agreement with EU on agrifood trade
Economics
4 w. Popular Edinburgh hospitality brand Vittoria to bring new ice cream shop to city centre
Entertainment
2 w. DiagnosTear Advances UK Market Entry Through Commercial Collaboration with Hanson Medical
Science
2 w. North Lanarkshire Weekly Chat Cafés hailed as fantastic example of community bonding project
Entertainment
4 w. AirportLabs to Exhibit Innovative Airport Operations Solutions at Passenger Terminal EXPO 2026 in London
Travel
15 h. New Edinburgh travel agency looks to help people with health and mobility challenges
Travel
1 M. Trafford Centre announces cult London brand to open first Greater Manchester store
Culture
6 d. Manchester, United Kingdom Welcomes Hampton By Hilton Manchester City Centre As New Management Team Prepares To Elevate Hospitality And Travel Experiences
Travel
2 w. ETA UK travel: List of countries wey need ETA under UK new travel rules for visitors
Travel
3 w. The Return of the Legend: Why AirAsia X’s New London Route is the Talk of the Travel World Now
Travel
2 w. North Lanarkshire Council agree business case covering two phases of Eurocentral Strategic Active Travel routes
Travel
2 w. London, United Kingdom West London’s Olympia Reinvented with Luxury Hyatt Stay, Business Event Facilities, and Large
Culture
1 w. Europe’s top airports for customer service have been revealed – and two UK hubs made it to the top tier
Travel
3 w. London digital enthusiasts explore rising variety of international gaming platforms
Entertainment
2 w. Tell us: have you ever used AI to navigate everyday life and social relationships?
Entertainment
11 h. Cyberhaven Expands Presence in United Kingdom, Partnering with Ignition Technology to Meet Enterprise Demand for AI
Technology
1 w. Spain Joins United Kingdom, Turkey, Finland, Georgia, Latvia, Estonia, and More as Recognized Airports for Customer Service Excellence, Offering Unmatched Comfort, Accessibility, and Consistent Quality Across Passenger Touchpoints
Travel
3 w. UK picks HSBC as platform provider for its digital bond pilot issuance
Technology
9 d. Plans to convert former Linwood pub into retail unit submitted to Renfrewshire Council
Real Estate
3 w. India eyes $200B in data center investments as it ramps up its AI hub ambitions
Technology
1 M. Wrexham get green light for 'aggressive' summer transfer window after 'smart' PSR change
Travel
7 d. Harry Potter flagship store to open in London with 'special new retail experience'
Culture
5 d. IHG positions Six Senses in United Kingdom to redefine urban luxury hospitality
Culture
1 M. All 21 British restaurants that were added to the Michelin Guide in January 2026
Entertainment
7 d. Major UK travel advice updates for 10 countries including UAE, Israel and Thailand
Travel
1 M. Why a new 'challenger bank' is rewarding established customers for everyday banking
Entertainment
6 d. NHS official pushed to add patient data to Palantir platform while also advising company
Technology
50 h. Operio Group Named Distributor for Schaefer Technologies in the United Kingdom and European Union
Technology
3 w. Secrets of running UK's biggest strip club – from famous clients to £20k bar tabs
Entertainment
4 w. 'I visited one of the biggest B&M stores in the UK and it was a bit of me'
Entertainment
3 w. Foreign Office issues new travel advice to all UK tourists heading to Europe ahead of major entry change
Travel
Popular countries based on strong economic and political relations
Add Watch Country

arrow_drop_down