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Yum China rolls out AI agent, to help, not replace store managers

Yum China, the company behind chains such as KFC and Pizza Hut, introduced an artificial intelligence (AI) agent for store managers on Friday, aligning with the restaurant industry’s broader push towards AI adoption to enhance efficiency. The assistant, named Q-Smart, was an AI-powered management system that enabled natural language interactions with store managers through wireless earphones and smartwatches, the nation’s largest restaurant operator announced at an inaugural AI Day event at its...


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