34 h. ago
Rogers layoffs result in elimination of 400 workers in Canada
Rogers has laid off various support staff across multiple provinces, most of whom work in chat support roles.The telecom declined to share how many people are being laid off, but a person familiar with the company’s operations who spoke with MobileSyrup on the condition of anonymity said that the number is close to 400 people."As customer habits continue to evolve, we're investing in digital tools and self-serve options that help our customers find what they're looking for faster. While a small percentage of roles in our customer service team are impacted, we continue to grow and hire people to support our operations across the country," said Rogers spokesperson Zac Carreiro.News of the layoffs broke on Reddit, where multiple threads have sprung up regarding the layoffs. Those posts suggest that Rogers is shutting down its live chat customer support services.The source we spoke with suggested that people at call centres were also laid off, and the...