41 h. ago Two Canadian airlines just won big awards for stellar customer ratings

Air Canada and WestJet have just won prestigious international awards based on high passenger ratings.The Airline Passenger Experience Association (APEX) 2026 Awards were presented Thursday night. It's a global airline award that's entirely based on neutral, third-party passenger feedback and insights gathered through APEX's partnership with TripIt, a travel-organizing app from Concur.The 2026 awards include over one million flights that have been rated by passengers spanning over 600 airlines from around the world using a five-star scale.Air Canada received an APEX Five-Star Global Airline Award for the sixth consecutive year. It's among a list of world-class airlines, including United Airlines, Cathay Pacific, and Air France.The carrier's onboard Wi-Fi sponsored by Bell was also ranked for the Best In-Flight Connectivity. In May, Air Canada introduced free Wi-Fi for Aeroplan members on several major routes."We remain committed...

Economics

2 w. ago Air travellers face lengthy backlog in resolving complaints through federal agency

The Canadian Transportation Agency says its backlog of air travel complaints stood at about 85,000 before the strike even started

Other

3 w. ago Air Canada says more passengers eligible for reimbursement if flights were cancelled

Air Canada says more customers whose flights were cancelled during last week’s strike will be eligible for reimbursement for alternative travel and out-of-pocket expenses. The airline now says those who booked their original Air Canada or Air Canada Rouge flights through a travel agency or Aeroplan can request reimbursement through its online form, in addition […]

Other

3 w. ago Two proposed class actions seek compensation for travellers hurt by Air Canada strike

The proposed class of plaintiffs in the first lawsuit includes all passengers worldwide whose travel plans were adversely affected

Other

3 w. ago Stuck in flight delay hell, Jazz saxophonist Dave Koz and band entertain fellow passengers

Passengers on a flight from St. Louis to Seattle got an unexpected pick-me-up when jazz saxophonist Dave Koz and bandmates held an impromptu jam session in the aisle while the plane was stuck on the tarmac hundreds of miles from their final destination. It happened Aug. 11, when Koz and fellow musicians on the Dave […]

Other

3 w. ago What's the best budget airline in Europe? An honest review of EasyJet, Ryanair and Wizz Air

Examining the pros and cons of flying on the cheap with three popular low-cost carriers

Economics

3 w. ago Air Canada to resume operations after making deal to end flight attendants' strike

The airline said flights will 'gradually' resume Tuesday evening, warning full restoration could take up to 10 days

Other

3 w. ago At YVR, stranded Air Canada passengers search for options as strike drags on

Passengers say there simply doesn't appear to be room on other airlines

Other

3 w. ago Passengers continue to face travel woes amid Air Canada flight attendants’ strike

Thousands of passengers are facing another day of travel disruptions as Air Canada flight attendants continue to strike despite a federal return-to-work order. Lisa Smith and Nicole Power, two sisters from Newfoundland, say they were visiting San Francisco and were initially told two days ago that their Air Canada return flight wouldn’t be impacted. Smith […]

Other

3 w. ago Air Canada strike could lead to over $40M in claims and 'push system to its breaking point'

As Air Canada cancels hundreds of flights in anticipation of a possible flight attendant's strike this weekend, an airline compensation company says this could result in millions of dollars of delayed claims.AirAdvisor, a company that helps flyers claim fair compensation, predicts that the airline's lockout could generate over $40 million in potential compensation claims and "push the passenger compensation system to breaking point."After failed negotiations, the Canadian Union of Public Employees (CUPE), which represents 10,000 flight attendants at Air Canada and Air Canada Rouge, provided notice of plans to begin a strike as early as 1 a.m. EDT on Saturday, Aug. 16.In response, the carrier issued a 72-hour lockout notice and began cancelling flights on Thursday, continuing into Friday, with plans for a complete pause of Air Canada and Air Canada Rouge flights on Saturday, Aug. 16.In the days since, the federal government issued a back-to-work ...

Economics

3 w. ago Labour groups pushing back as Air Canada flight attendants’ strike poised to continue

It could be another chaotic day for travellers as a labour dispute continues between Air Canada and the union representing its flight attendants. Flight attendants with the Montreal-based airline represented by the Canadian Union of Public Employees are expected to remain on the picket lines today as a battle against a federal return-to-work order continues. […]

Other

3 w. ago Air Canada travellers face chaos, added costs as flight attendant strike grounds hundreds of planes

Airline has said passengers whose flights are cancelled will be offered a full refund or the opportunity to change their travel plans without a fee

Economics

4 w. ago Air Canada flight cancellations snarl passengers’ travel plans

Air Canada’s cancellation of several flights due to the strike by its flight attendants has thrown a wrench in the summer travel plans of thousands of air passengers.

Other

4 w. ago Weary travellers at YYC despite fed intervention in Air Canada labour fight

Patty Hajdu, the federal jobs minister, directed the Canada Industrial Relations Board on Saturday morning to order flight attendants back to work, impose final and binding arbitration and extend the terms of the parties' existing contract until a new one one is determined.

Other

4 w. ago Travellers stranded despite federal intervention into Air Canada labour strife

Air travellers across the country continued dealing with hundreds of grounded planes on Saturday as the federal government announced it was ordering a binding arbitration in a labour strife between Air Canada and its 10,000 flight attendants on strike. In Ontario, passengers who had received notice that their flights were cancelled still showed up to […]

Other

4 w. ago Air Canada passengers left scrambling as strikes keep flights grounded

Over 10K Air Canada flight attendants locked out as strike grounds flights; union cites pay dispute as tensions with airline escalate.

Other

4 w. ago Ottawa steps in to end Air Canada strike, seeks binding arbitration

Airline’s 10,500 flight attendants went on strike Saturday, grounding hundreds of flights

Other

4 w. ago Federal government orders Air Canada flight attendants back to work, imposes binding arbitration

Airline had locked out about 10,000 flight attendants after they walked off the job early Saturday

Politics

4 w. ago Air Canada Attendant Strike Begins, Grounding Hundreds of Planes

Air Canada’s 10,500 flight attendants went on strike Saturday, grounding hundreds of flights and disrupting 130,000 passengers per day at the peak of holiday season after pay negotiations fell through.

Other

4 w. ago Air Canada flight attendants go on strike, grounding hundreds of planes

Air Canada could lose $75 million in earnings for each day there is a work stoppage, says analyst

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