67 h. ago
Another Canadian telecom dethrones Rogers for having most customer complaints
The Commission for Complaints for Telecom-Television Services (CCTS) has released its review for the 2024-2025 mid-year reporting period.The commission accepted 11,909 complaints across all services (wireless, internet, TV and phone) in Canada, which is up 12 per cent from last year's mid-year complaints. The CCTS noted their sustained efforts to advertise their services through various channels across audiences in Canada.During the reporting period, which covers August 1, 2024 through January 31, 2025, Rogers, Bell, Telus, Shaw, and Fido accounted for 72 per cent of the 11,909 complaints.This was Shaw's first appearance in the top five Participating Service Providers (PSPs) in this report. It saw a 194 per cent increase in complaints driven by issues related to rental equipment, changes to and breaches of contracts, and price increases.Among the top five service providers, Telus experienced the highest increase in complaints from the prior 2023-2024 reporting...
Economics