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Cyber scams threaten confidence in India’s outsourcing industry

India’s hard-won reputation as the world’s back office, built on trusted call-centre and IT services, is coming under pressure as increasingly sophisticated cyber scam networks emerge within the same digital ecosystem that underpins its outsourcing success. A police raid late last month on a Hyderabad call centre that allegedly trained tele-callers to mimic Australian accents has sharpened those concerns, with analysts warning that organised fraud rings could erode confidence in India’s service...


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