Before COVID-19, it might have been unthinkable to have a stranger picking out bananas or selecting the perfect pork roast for your Sunday dinner. But the pandemic prompted many Canadians to turn to grocery e-commerce for the first time, as the weekly grocery shop became a source of fear and stress amid society’s widespread shutdown. […]
Canadian grocers significantly increased their investment in online grocery shopping during the COVID-19 pandemic, leading to a rise in e-commerce grocery sales. This involved expanding digital infrastructure, delivery options (click-and-collect, in-house delivery, and third-party delivery), and may have resulted in a lasting shift in consumer behavior and retailer operations.
