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Hong Kong travellers demand refunds after Octopus service glitches in Japan

Some Hong Kong travellers using the Octopus app’s new cross-border payment PayPay service in Japan have reported frequent system malfunctions and incorrect charges, despite the company claiming the service is popular. A week after the service launched, many Hongkongers took to social media on Tuesday to criticise the new service as a failure. In a response to the Post, Octopus said the app had experienced some payment settlement issues, which were resolved on Tuesday night, and that refunds were...


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