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‘My landline is my lifeline’: Switch to digital phones prompts concern among elderly and disabled

One woman, who has a debilitating condition, is reliant on her landline to ensure she does not get stuck in her house



Elderly and disabled people are concerned about the UK's phasing out of landlines by January 2027 in favor of digital internet-based systems, fearing potential risks if they lose access to this lifeline, especially in emergencies. Telecom companies are switching customers, but concerns persist about vulnerable individuals lacking IT experience and relying on landlines for safety, with some personal alarms failing during switchovers. Despite government assurances of safeguards, campaigners criticize the move as reckless, while the government defends it as necessary to replace an increasingly unsafe aging network.

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