2 h. ago What are my rights as a South East Water customer amid latest supply outage?

Around 8,500 SEW customers are still without drinking water for a sixth day.

Economics

2 h. ago South East Water: Who owns the supplier that’s landed in hot water?

Like many UK utilities firms, South East Water has a complicated ownership structure with multiple streams of largely foreign investment.

Politics

5 h. ago South East Water could have licence revoked amid fears water supply issues could take days to resolve

Thousands of properties in Kent and Sussex left without drinking water for the sixth day running

Politics

7 h. ago Probe launched into South East Water after outages have left thousands of homes without water amid freezing temperatures

Regulator Ofwat has launched an investigation into South East Water after repeated outages have left thousands of households across Kent and Sussex without drinking water.

Politics

7 h. ago Ofwat launches probe into South East Water over supply outages

The regulator said it will investigate whether the supplier has complied with its customer service standards obligations.

Politics

22 h. ago MPs call for removal of water boss amid continuing ‘totally shambolic’ outages

17,000 properties in Kent and Sussex remain without water for the fifth day

Politics

23 h. ago Water firm boss warns households with no supply that bills must rise anyway

South East Water chairman Chris Train said customers must pay more to prevent further shortages, despite East Grinstead, West Sussex, and Tunbridge Wells, Kent having no reliable supply

Events

24 h. ago Ministers holding emergency meetings as 17,000 properties remain without water

South East Water has blamed the latest supply failure on Storm Goretti causing burst pipes and power cuts.

Politics

27 h. ago 17,000 properties remain without water in Kent and Sussex on fifth day

South East Water has blamed the latest supply failure on Storm Goretti causing burst pipes and power cuts.

Politics

33 h. ago ‘It’s pretty grim’: Tunbridge Wells residents struggle through several days without water – again

South East Water blames bad weather as pubs are forced to close, toilets overflow and people go without showersAs the residents of Tunbridge Wells trudged down their sodden high street in the pouring rain, the idea that they had run out of water – for the second time in just a few weeks – seemed farcical.At the end of November the local water treatment centre, which had been flagged as at risk by the regulator in 2024, was forced to shut down, leaving 24,000 households without water for two weeks. The Drinking Water Inspectorate later said this outage was foreseen and was due to a lack of maintenance at the site. Continue reading...

Politics

45 h. ago ‘It’s a shambles’: Anger grows at South East Water CEO as thousands without water ‘until at least the weekend’

‘Not only is the infrastructure depleted, but the leadership is rubbish,’ local MP says

Politics

46 h. ago 'Resign!' Leader of Kent Council urges water boss to quit after supply crisis in London's commuter belt

Linden Kemkaran, Reform UK Leader of Kent County Council, said South East Water’s chief executive David Hinton should consider his position

Politics

51 h. ago Regulator ‘concerned’ as 25,000 properties still without water in two counties

South East Water (SEW) has blamed this latest supply failure on Storm Goretti causing burst pipes and power cuts.

Politics

55 h. ago Water outage LIVE: Thousands in Kent and Sussex still without water as MPs call for utility boss to be sacked

All the areas still affected by the water outage as MPs call for utility boss to be sacked

Politics

64 h. ago Water company boss faces calls to be moved on after 30,000 homes hit by shortages in ‘major incident’

Storm Goretti, burst water mains and a power cut are among the reasons why some customers are struggling with water pressure

Events

2 d. ago ‘My village’s water supply is so bad I can’t leave the house without having to fill up water bottles’

A Kent resident said she fills her bath and kettle with water in case she comes home to find she has no mains water amid shortages

Politics

3 d. ago Thousands without water in Kent and East Sussex as major incident declared

See all the affected areas as council declares major incident

Politics

3 d. ago ‘Major incident’ declared as thousands start another week without water in Kent

South East Water has blamed this latest outage across 14 postcode areas on Storm Goretti causing burst pipes and power cuts.

Politics

3 d. ago Major incident is declared in Kent and Sussex as thousands of homes are left without water

According South East Water's (SEW) website, 10 postcodes are still experiencing issues around the East Grinstead, Frant and Tunbridge Wells areas after issues began last week.

Politics

3 d. ago Major incident declared in South East as tens of thousands left without water

People in Kent and Sussex have low pressure or intermittent supplies of water this morning which has been blamed on cold weather and a subsequent breakout of leaks and bursts

Politics