1 week ago
Sunwing denies Toronto passenger compensation after crew security clearance error
A customer whose Sunwing flight was delayed after a mix-up with a crew member's security clearance is speaking out over difficulties getting compensation from the airline.Sunwing blames Transport Canada for incorrectly cancelling a crew member's airport security badge, causing a knock-on delay. It claims the delay was out of its control and is refusing to compensate passengers.Ian Cooper flew with Sunwing from Punta Cana to Toronto on Dec. 20. He was coming home from a two-week vacation in the Dominican Republic when he heard his flight would be delayed. He landed nearly six hours later than he was supposed to.Once he got home to Brampton, Ontario, he went to file for compensation under Canada's Air Passenger Protection Regulations."The answer I got back [from Sunwing] was very poorly written, saying it's out of our control," he said. "I thought, like, who wrote this? It's not doing anything that's required of the airlines to explain the delay."The message from Sunwing told Coo...
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