38 h. ago Canada Revenue Agency not direct on how many more workers they will add to call centres

Public Service Notebook: The CRA has not provided numbers on some of the hiring done for its call centres.

Society

62 h. ago Spy watchdog flags risk of bias in Canada Revenue Agency audits tied to terrorism

OTTAWA — A national spy watchdog has found “a lack of rigour” in the way the Canada Revenue Agency selects charities for audits over terrorism concerns, saying the process introduces risks of bias and discrimination. In a newly released report, the National Security and Intelligence Review Agency says the Review and Analysis Division of the […]

Other

4 d. ago Délais interminables à l’Agence du revenu du Canada: il faut rouvrir «les comptoirs de service en personne!»

Une retraitée de Montréal se bat depuis des mois avec le fisc pour corriger une peccadille dans sa déclaration d’impôt.

Other

5 d. ago Canadians can expect GST credit payments to arrive this week

Eligible Canadians can expect to see the GST credit payment in their bank accounts this week.The Goods and Services Tax/Harmonized Sales Tax (GST/HST) credit is a tax-free quarterly payment.According to the government, the credit's goal is to help families with low and modest incomes offset the taxes they pay.If you're eligible, you'll receive the GST/HST credit payment on Friday, Oct. 3.Who's eligible for the GST/HST payment?Canadians are generally eligible for the payment if they're at least 19 years old and a Canadian resident for income tax purposes a month before the Canada Revenue Agency (CRA) makes the payment, and at the beginning of the month.If you are under 19 years old, the government says you must meet at least one of the following conditions during the same period:You have (or had) a spouse or common-law partnerYou are (or were) a parent and live (or lived) with your childParents in a shared custody situation may be eligible for half ...

Economics

2 w. ago CRA says it’s hiring more call centre staff, using AI to improve services

OTTAWA — The Canada Revenue Agency says it’s hiring more staff at its call centres and expanding its use of artificial intelligence as part of a 100-day plan to improve its services. Earlier this month, Finance Minister Francois-Philippe Champagne set a 100-day timeline for the CRA to fix call centre delays. The CRA says it’s […]

Other

2 w. ago Federal union expands campaign against Canada Revenue Agency cuts

The "Canada on Hold" campaign was launched last month with a focus on CRA call centres but has now been expanded to draw attention to staffing cuts across the agency.

Other

2 w. ago Federal union expands campaign denouncing cuts at Canada Revenue Agency

OTTAWA — The federal union representing workers at the Canada Revenue Agency has started the second phase of its online campaign denouncing staffing cuts. The “Canada on Hold” campaign was launched last month with a focus on CRA call centres but has now been expanded to draw attention to staffing cuts across the agency. Marc […]

Other

3 w. ago Revenus fantômes: l'Agence du revenu du Canada règle le dossier après l’intervention du Journal

L’Agence du revenu du Canada (ARC) a reconnu que des revenus fantômes avaient été ajoutés à la déclaration de revenus d’un contribuable de 83 ans.

Sport

3 w. ago Federal government says emails, phone numbers accessed in cyberattack

OTTAWA — The federal government says individuals’ email addresses and phone numbers associated with Canada Revenue Agency, Employment and Social Development Canada and Canada Border Services Agency accounts were accessed in a cyberattack. The Treasury Board of Canada Secretariat says the government was alerted to the cyber incident on Aug. 17 by 2Keys Corporation, the […]

Politics

3 w. ago Agence du revenu du Canada: le fisc le rembourse par erreur... puis lui reproche de ne pas avoir payé son dû

Un retraité de 78 ans de Sainte-Agathe-des-Monts a dû payer des intérêts à l’Agence du revenu du Canada sur des sommes qu’il avait déjà payées.

Other

3 w. ago L'Agence du revenu du Canada le rembourse par erreur... puis lui reproche de ne pas avoir payé son dû

Un retraité de 78 ans de Sainte-Agathe-des-Monts a dû payer des intérêts à l’Agence du revenu du Canada sur des sommes qu’il avait déjà payées.

Other

last month Agence du revenu du Canada: «Ça coûte cher d’impôt pour le peu de services qu’on a»

Une retraitée de Saint-Amable est prise dans les dédales du fisc depuis plusieurs mois pour une toute petite erreur sur sa déclaration de revenus.

Other