6 d. ago Thousands of phone customers issued refunds after being double charged

The mobile network provider charges £2.59 a day for customers to use their phone while in Europe - but the error meant some people were charged £5.18 a day

Economics

1 week ago Anyone with Three or iD Mobile urged to use online tool to check if they're owed compensation

Customers of any mobile provider that uses the Three network are entitled to compensation if they follow these steps.

Politics

2 w. ago Major update for Three mobile customers over compensation as network still hit by problems

Three Mobile customers across the UK experienced a massive outage with users unable to make phone calls for several hours as the network has issued a statement

Economics

2 w. ago Three Mobile outage update for customer compensation after major service issues

Mobile operator Three has issued a statement after a huge network issue caused problems for customers as it offers advice for those people impacted by the outage

Economics

2 w. ago Martin Lewis shares 'cheeky' text tip to help you save hundreds on mobile bill

The personal finance expert shared his top tips for mobile customers in a video on the Money Show Live

Economics

3 w. ago Three Mobile customers 'leaving network' after being unable to text or call for hours

The company issued an apology last night after customers were left in the dark for hours unable to use their phone

Economics

3 w. ago Martin Lewis issues warning to Sky customers amid potential price hikes

Martin Lewis has issued a warning to Sky customers over the 'legal way to leave' the network, with new Ofcom rules that mean you can exit a contract penalty-free

Events

3 w. ago Three network down – what UK customers should do as company issues statement

Almost 10,000 people have reported issues with Three UK's network since the outage first began, with some demanding compensation and others threatening to leave the network altogether

Economics

3 w. ago Three network down: Fuming customers threatening to leave after all

With thousands of Three UK customers still in the dark on when the issue might be fixed, many have taken to social media to slam the 'useless' service, which shut down at 7:45am this morning

Economics

3 w. ago Three mobile network down as thousands of customers complain they're unable to make calls

Several customers say the problems are making it 'impossible' for them to work

Economics

3 w. ago Mobile phone network Three and Three iD Mobile down with users unable to make calls

Mobile phone network Three is down for many customers, with thousands of customers reporting issues with voice calls not working on the network.

Politics

4 w. ago ‘It’s terrifying’: WhatsApp AI helper mistakenly shares user’s number

Chatbot tries to change subject after serving up unrelated user’s mobile to man asking for rail firm helplineThe Meta chief executive, Mark Zuckerberg, called it “the most intelligent AI assistant that you can freely use”. But Barry Smethurst, 41, a record shop worker trying to travel by rail from Saddleworth to Manchester Piccadilly, does not agree.Waiting on the platform for a morning train that was nowhere to be seen, he asked Meta’s WhatsApp AI assistant for a contact number for TransPennine Express. The chatbot confidently sent him a mobile phone number for customer services, but it turned out to be the private number of a completely unconnected WhatsApp user 170 miles away in Oxfordshire. Continue reading...

Events