51 m. ago Bradford’s motion for TTC rider refunds for transit delays ‘punted into bureaucratic abyss’

Councillor Brad Bradford says there have been nearly 25,000 cases of transit delays this year alone.

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3 h. ago Toronto Transit Commission considering refunds for rider delays

When somebody is paying for a service, said City councillor Brad Bradford, that service 'ought to be delivered'

Society

31 h. ago TTC trips could soon be refunded when delayed 15 minutes or more

Toronto transit riders could soon be compensated for long delays.On Dec. 17, members of Toronto City Council voted to explore the possibility of offering TTC riders a refund if they experience delays of 15 minutes or longer.The motion was initially introduced by Councillor Brad Bradford as a proposal to implement a full money-back guarantee, but the council voted to amend it so that the TTC Board will instead "evaluate and consider" how such a program could work.Other cities, including London, Singapore, and Washington D.C., already offer refunds to commuters experiencing significant delays. The regional GO Transit system also implemented a similar policy, a model Toronto is now looking to emulate. "Implementing a refund system would demonstrate that both the Toronto Transit Commission and City Council respect customers' time and money," says Councillor Brad Bradford in a notice of motion presented to council. Bradford argues that this app...

Other

1 week ago Group of friends walked entire length of Finch West LRT on opening day

Toronto celebrated a monumental transit expansion on Dec. 7 with the opening of the Finch West LRT, and a group of friends known for their long-haul walks marked the occasion in their trademark style.The Walkers, a group of five friends who have taken the internet by storm with their walking escapades throughout the Greater Toronto Area, knew the opening of the TTC's Line 6 Finch West was a landmark event they couldn't miss."We met up at 6 a.m. so that we could get to Finch West for the opening ceremony starting at 7 a.m.," Katie Wang tells blogTO. Naturally, there was a motive for arriving bright and early: the commemorative coin the Toronto Transit Commission (TTC) gave out to the first 100 people in line. And, apparently, The Walkers weren't the only ones with their eyes on the prize."I saw online that the first 100 customers at Finch West could get a special commemorative coin, and we thought there were only going to be 20 or so people there....

Other

1 week ago TTC customer satisfaction reached brutally low levels in 2025

The TTC's latest customer satisfaction scores mirror a year filled with negative transit-related headlines – from major delays to countless shutdowns and everything in between.TTC CEO Mandeep Lali, appointed to the transit agency's top job in June 2025, issued his latest monthly CEO report, which appears to bury the lede. The report mainly highlights Wheel-Trans's strong operational performance. For four pages, Lali boasts a 89 per cent customer satisfaction rate and an 18.8 per cent year-to-date increase in ridership. However, the broader TTC performance metrics are much more alarming than the stats above, and, compared to the much more prominent Wheel-Trans statistics, seem buried in the nine-page report.Taking a big hit this year is overall satisfaction with safety, which declined by 6 per cent year-over-year,CEO's Report Toronto Transit Commission December 2025Safety satisfaction typically drops by only 2-3 per cent this t...

Economics

2 w. ago Eglinton Crosstown LRT finishes testing, will open in ‘coming weeks’

The province said the 25-stop light-rail line had successfully graduated from its final testing phase and was being handed over from Metrolinx to the Toronto Transit Commission. 

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