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‘You won’t find cheaper tickets anywhere else’: Why Trainline’s promise doesn’t stack up

Exclusive: Trainline adds a fee of up to 4% on top of the 5% commission it earns from rail firms



Trainline's claim that you won't find cheaper tickets elsewhere is challenged as cheaper options are available. The company charges fees on about one-third of transactions, while ScotRail offers similar features without fees. Trainline offers a price match guarantee, but it only applies to tickets bought on the day. Additionally, some cheap tickets are not available through Trainline, though they are expanding services to improve fare access.

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