30 h. ago Scam victims forced to report fraud to chatbots as major holiday booking site replaces customer service staff with AI

A major hotel booking site has replaced its customer service staff with AI , meaning scam victims are now forced to report fraud experiences to a chatbot.

Economics

41 h. ago Lanarkshire locals urged to upgrade energy meters to avoid disruption

Advice Direct Scotland, which runs the energy advice service energyadvice.scot, is warning of waning interest among customers about the Radio Teleswitch Service (RTS) switch-off.

Politics

43 h. ago Tributes to legacy of Ayrshire boutique queen as business closes doors

Beau Beau Boutique was the vision of Victoria Williamson, who drew customers from far and wide for her renowned service.

Politics

65 h. ago Halifax warning for any customers using one service as 'charges may apply'

A customer asked Halifax what limits would apply to them

Events

3 d. ago Eamonn Holmes rages 'nobody cares' about his 'special needs' in new GB News outburst

Eamonn Holmes has raged that 'nobody cares' about his 'special needs' in a new outburst on GB News, as he opened up about his frustrations with customer service

Politics

7 d. ago Printbox London (Same Day Printing London) Recognised for Reliable Customer Feedback and Service Reliability

Printbox London (Same Day Printing London) Recognised for Reliable Customer Feedback and Service Reliability  The Courier-Journal

Economics

8 d. ago PayPal ‘down in global outage’ as thousands report issues with major payment service

Thousands of users have reported wide spread issues with payment service PayPal going down, with business owners and customers unable to transfer money from their accounts

Politics

8 d. ago Ghost hunters freak out at creepy laughing and spooky footsteps in old mental asylum

The crack team of ghost hunters set up cameras and microphones in the abandoned Ridge Lea Asylum in Lancaster before entering the 'haunted' building in search of the supernatural

Events

9 d. ago Trippa alla romana: Bocca di Lupo to serve customer favourite on permanent basis

The customer favourite is finally making the menu after years as a special

Economics

1 week ago Airline with over 20 million passengers a year involved in customer data breach

An airline that serves 20 million passengers a year is involved in a customer data breach.

Economics

1 week ago Vodafone confirms cause of huge internet outage amid angry demands for compensation

Customers vented their frustration on social media after Vodafone services went down for thousands yesterday

Politics

1 week ago Vodafone customers demand compensation as network issue full statement

Over 130,000 Vodafone customers across the UK have been left without internet and mobile service for hours today.

Economics

1 week ago Vodafone outage: thousands of broadband and mobile users report problems

Many customers say they cannot access services including the internet or make mobile phone callsTens of thousands of Vodafone customers were reporting that they could not access services including the internet and making mobile phone calls on Monday.Consumers started reporting problems on the website of the outage monitor Downdetector from about 3pm on Monday. Continue reading...

Politics

1 week ago Pick a Colour by Souvankham Thammavongsa review – behind the scenes at the nail salon

This impressive novel shows how war, colonialism and migration play out in a small room where everyone’s name tag says SusanPick a Colour, the first novel from Laotian-Canadian poet and short-story writer Souvankham Thammavongsa, takes place over one summer’s day in a nail bar; implicitly in Canada, but it could be in any city. The narrative potential of such businesses, where customers pay for a particular service and expect to receive other kinds of care, has been explored in films and novels set in taxis, hairdressers and, in Katja Oskamp’s Marzahn, Mon Amour, a chiropody clinic. Such settings open rich questions: who has the power, the one who pays or the one who shapes the customer’s body, often with alarmingly sharp implements? How human can such exchanges of cash for care or “beauty” be? What do we buy and what do we sell in these transactions?The novel sets out its stall plainly. Narrated by Ning, the salon owner and a retired boxer, t...

Politics

1 week ago Woman buys luxury coat on Vinted but instantly regrets decision after collecting parcel

A woman, who has around 150 five-star reviews on Vinted, was left fuming after she was scammed by a seller but was delighted with the customer service she received from the platform

Politics

1 week ago Dracula, Stranger Things and Michael Myers treats amongst spooktacular Halloween haul

This Halloween, your gift list is about to get gloriously grim - dive into our guide to discover the best gifts to make this your most unforgettable—and freakiest—spooky season yet

Politics

2 w. ago Hack of age verification firm may have exposed Discord users’ ID photos

Names, email addresses and other contact details of about 70,000 global users could also have been takenGovernment ID photos of about 70,000 global users of Discord, a popular messaging and chat platform among video gamers, may have been exposed after hackers compromised a company contracted to carry out age verification checks.Some users’ names, email addresses and other contact details, IP addresses and messages with Discord’s customer service agents may also have been taken. The attacker has been trying to extort a ransom from the company. No full credit card details or passwords were seized. Continue reading...

Culture

2 w. ago Hack of age verification firm may have exposed 70,000 Discord users’ ID photos

Names, email addresses and other contact details of users from around the world could also have been takenGovernment ID photos of about 70,000 global users of Discord, a popular messaging and chat platform among video gamers, may have been exposed after hackers compromised a company contracted to carry out age verification checks.Some users’ names, email addresses and other contact details, IP addresses and messages with Discord’s customer service agents may also have been taken. The attacker has been trying to extort a ransom from the company. No full credit card details or passwords were seized. Continue reading...

Culture

2 w. ago Ofcom rejects rival network providers' calls to stop Openreach broadband deal

Openreach has launched a discount scheme allowing internet service providers to upgrade customers to full fibre while paying the lower 80/20 Mbps rental rate.

Economics

3 w. ago Costa worker serves 'customer' but immediately freaks out after spooky detail

A Costa Coffee worker has shared a spooky story about serving a "ghost" order at the chain, with many people convinced it was a real spirit ordering the popular caffeine fix

Economics