12 h. ago Major energy company paying £1.5 million to customers for billing errors

The company failed to give prepayment customers their final bills within six weeks between 2014 and October 2023

Economics

12 h. ago Major billing error sees Octopus Energy pay customers £1.5 million in credit and compensation

Ofgem said customers were affected between 2014 and October 2023.

Economics

14 h. ago Octopus Energy pays out £1.5million to customers after major billing error

An investigation by Ofgem found over 34,000 prepayment meter customer did not receive final bills within six weeks, as required by the energy regulator

Economics

1 week ago Major energy company giving away free electricity to over a million customers this weekend

The money will be credited back into the accounts of customers who sign up by the end of August

Economics

2 w. ago Major UK energy company to give thousands of customers £150 compensation for payment error

Ofgem says the provider ‘fell short’ of its standards

Economics

3 w. ago Major energy company with 800,000 customers to hand out £150 payments after 'error'

More than 4,000 customers will be reimbursed after an internal error meant they did not receive a mandatory discount on their energy bills

Economics