69 m. ago Octopus Energy shells out £1.5million to customers after huge billing blunder

The energy regulator found that over 34,000 prepayment meter customers did not receive final bills within six weeks, as required by the energy regulator

Economics

2 h. ago Major billing error sees Octopus Energy pay customers £1.5 million in credit and compensation

Ofgem said customers were affected between 2014 and October 2023.

Economics

3 h. ago UK energy supplier to pay £1.5m in compensation for billing errors

Ofgem found more than 34,000 prepayment meter customers between 2014 and October 2023 did not receive final bills within six weeks.

Economics

4 h. ago Octopus Energy pays £1.5 million for prepayment meter billing errors

Ofgem found more than 34,000 prepayment meter customers between 2014 and October 2023 did not receive final bills within six weeks.

Economics

4 h. ago Octopus Energy pays out £1.5million to customers after major billing error

An investigation by Ofgem found over 34,000 prepayment meter customer did not receive final bills within six weeks, as required by the energy regulator

Economics

8 d. ago Octopus Energy issues statement on bills as 'prices set to rise'

The price cap for July to September has been confirmed at £1,720 a month, with Octopus predicting it will rise by £38 from September, before a further increase in January

Economics

2 w. ago RTS meter switch off: change to electric meter switch off plans that could affect bills

Thousands have been facing higher bills and cold homes 🔁

Science