50 h. ago A quarter of Optus customers consider leaving telco after fatal Triple Zero outage

A survey shows the potential commercial damage to the telecommunications giant from the outage, which follows a similar outage in late 2023.

Economics

1 week ago Optus sent outage alerts to wrong email address during Triple Zero crisis

The Department of Communications has said that two emails sent on the day of the September 18 Optus outage were sent to the wrong email address.

Events

1 week ago ‘Being new is no excuse’: Ley savages Wells over Triple Zero crisis

The communications minister introduced legislation 18 months after it was recommended, with three deaths linked to the September Optus outage.

Events

2 w. ago Failure to launch? Embattled Optus pulls out of space industry roadshow

Days after another devastating outage, Optus was a no-show at a major international civil space industry congress in Sydney.

Politics

2 w. ago ‘A people issue’: Singtel chief blames Optus staff for outages

Communications Minister Anika Wells has taken aim at the embattled telco while the head of Optus’ parent company Singtel has refused to say whether chief Stephen Rue has his backing.

Politics

2 w. ago Budget carrier’s business class is a great deal, but I was disappointed

The cabin crew provided an email address to voice my complaint, so I did. I was unhappy with the response.

Economics

3 w. ago Australia news as it happened: 10 shot, four killed in Michigan mass shooting; Optus hit with another Triple Zero outage

Follow along as we bring you the latest live news updates from Australia and beyond.

Events

3 w. ago ‘Clearly unacceptable’: Optus hit with fresh Triple Zero outage

NSW premier Chris Minns has taken aim at Optus after the embattled telco suffered another Triple Zero outage.

Events

3 w. ago Australia news LIVE: 10 shot, four killed in Michigan mass shooting; Optus hit with another Triple Zero outage

Follow along as we bring you the latest live news updates from Australia and beyond.

Events

3 w. ago Australia news LIVE: 10 shot, two killed in Michigan mass shooting; Optus hit with another Triple Zero outage

Follow along as we bring you the latest live news updates from Australia and beyond.

Events

3 w. ago Emails and texts reveal the moments that Optus officials learned of last week's outage

Messages reveal the embattled telco underestimated the outage that affected millions across South Australia and Western Australia.

Politics

3 w. ago Optus CEO to keep job as human error blamed for Triple Zero failure

Stephen Rue says that human error by staff at home and abroad was responsible for the catastrophic Triple Zero failure that cost four lives.

Politics

3 w. ago ‘Trust is broken’: Optus braces for customer losses after fatal outage

The telco lost hundreds of thousands of customers after its last major outage. Insiders say its credibility has now been further shredded.

Economics

3 w. ago Seven more customers confirmed to be hit by Optus outage as Premier responds

The fallout from Optus’ triple zero outage continues, with more customers revealed to be impacted.

Economics

4 w. ago WA news LIVE: Another WA customer ‘unaccounted for’ after failed 000 call

Follow our live coverage here.

Economics

4 w. ago WA news LIVE: Perth syndicate who tried to pull off $1 billion offshore cocaine haul plead guilty

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Economics

4 w. ago Albanese says he’d be surprised if Optus boss wasn’t considering his future

The prime minister says Optus hasn’t fulfilled its Triple Zero obligations, while Communications Minister Anika Wells says the telco “perpetuated an enormous failure on the Australian people”.

Politics

4 w. ago There will be more outages like Optus’ as tech runs the world

There’s an expectation that technology should always work. But in reality, tech failures like the one at Optus are routine.

Politics

4 w. ago WA news LIVE: Founder of ‘tough love’ Perth rehab clinic announces resignation

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Politics

4 w. ago WA news LIVE: Optus Stadium naming rights under question after triple zero outage

Follow our live coverage here.

Politics