54 h. ago Canada Revenue Agency not direct on how many more workers they will add to call centres

Public Service Notebook: The CRA has not provided numbers on some of the hiring done for its call centres.

Society

4 d. ago After education budget cuts, LeBel announces leeway for school hirings

Sonia LeBel said the province wants the rules to allow school service centres to "manage their resources without compromising services to students and while respecting their budgets."

Society

4 d. ago La ministre LeBel autorise les centres de services scolaires à dépasser leurs plafonds d’embauche

Elle renverse ainsi une décision de Bernard Drainville. Les centres devront néanmoins respecter les budgets.

Politics

4 d. ago ABB’s Dr. Matthew Wise and Andressa Ferraz Named Among Future of Field Service’s 2025 Stand Out 50 Leaders

ABB Electrification Service leaders recognized for driving innovation in energy storage solutions and customer-centric service strategies. Highlights leadership in enabling next-generation service models in line with evolving customer needs for energy resilience and digitalization Underscores ABB Electrification Service’s commitment to helping industries modernize critical infrastructure, extend asset lifetimes, and accelerate the shift to smarter, cleaner, […]

Politics

7 d. ago Planned ignition aims to reduce fuel around wildfire near Peachland

A statement from Central Okanagan Emergency Operations says B.C. Wildfire Service crews were preparing to conduct a planned ignition to secure the southeast edge of the blaze, called Munro Lake wildfire, near Peachland.

Events

1 week ago Over 11km of TTC subway will shut down this weekend in huge planned outage

Those looking to take advantage of the final days of tolerable weather in Toronto may want to note a massive transit disruption planned for the coming weekend.The TTC is planning to shut down stretches of its two busiest subway lines for the entire weekend of Saturday, Sept. 27 and Sunday, Sept. 28, with the overlapping closures on Line 1 and Line 2 combining for a whopping 11.25 kilometres of track.Here's what you need to know about this weekend's transit disruptions.Line 1 (Yonge-University)Commuters relying on the Yonge stretch of Line 1 will be hardest hit by the planned outages, with the TTC to shut down approximately 8.5 kilometres of track spanning from Eglinton Station all the way up to the line's northern terminus at Finch.Shuttle buses will cover the gap in service, which covers Eglinton, Lawrence, York Mills, Sheppard-Yonge, North York Centre, and Finch stations.All stations along the closed stretch of subway will remain open for commuters to purchase fares an...

Other

2 w. ago L’ARC embauche plus d’employés dans ses centres d’appels pour améliorer ses services

L’agence dit répondre à des millions d’appels, mais que la demande dépasse sa capacité à les traiter.

Society

2 w. ago CRA says it’s hiring more call centre staff, using AI to improve services

OTTAWA — The Canada Revenue Agency says it’s hiring more staff at its call centres and expanding its use of artificial intelligence as part of a 100-day plan to improve its services. Earlier this month, Finance Minister Francois-Philippe Champagne set a 100-day timeline for the CRA to fix call centre delays. The CRA says it’s […]

Other

3 w. ago CRA call centre service has hit ‘rock bottom’, according to federal minister

'It can’t get much worse than it is now,' says Wayne Long, secretary of state responsible for the CRA

Politics

3 w. ago Un centre de services scolaire sur cinq n’a toujours pas de directeur général

Douze postes étaient encore à pourvoir après le début de la rentrée scolaire au Québec.

Society

3 w. ago L’Alberta interdit les livres présentant des images sexuelles dans les écoles

Les descriptions écrites de sexualité sont toutefois désormais autorisées.

Culture

3 w. ago La Cour suprême autorise les descentes antimigrants de Trump dénoncées comme des contrôles au faciès

Cette décision ouvre la voie à «un défilé de terreur raciale», s’est indigné le gouverneur démocrate de Californie.

Other

3 w. ago Une société contrôlée par un régime autoritaire construira et exploitera le port de Contrecoeur

Le port de Montéal et DP World n’ont pas encore les autorisations environnementales pour creuser le fond du fleuve.

Other

3 w. ago Une société contrôlée par un régime autoritaire construira et exploitera le port de Contrecœur

Le port de Montéal et DP World n’ont pas encore les autorisations environnementales pour creuser le fond du fleuve.

Other

last month CRA ending contracts of 250 employees at tax centres three days into 100

The term employees will be cut despite issues at tax centres that may lead to more calls from taxpayers.

Economics

last month Fiasco SAAQclic : «Début d’émeute» dans les centres de services et «conscription» des employés deux semaines après le déploiement catastrophique

Fiasco SAAQclic : «Début d’émeute» dans les centres de services et «conscription» des employés deux semaines après le déploiement catastrophique

Society