48 h. ago Councillor wants to improve notification, customer service during water main breaks

Sonya Sharp said her motion was inspired by the fallout of the Bearspaw south feeder main rupture last June, which placed the community of Bowness under a days-long boil-water advisory

Economics

3 d. ago Realbotix to Collaborate with Tix4 for Robotic Customer Service Agent

LAS VEGAS — Realbotix Corp. (TSX-V: XBOT) (Frankfurt: 76M0.F) (OTC: XBOTF) (“ Realbotix” or the “Company”), a leading creator of humanoid robots, is pleased to announce a new collaboration, formed on April 8, 2025, with Tix4, Inc. (“Tix4”), one of Las Vegas’ most trusted ticketing providers, to create an interactive robotic customer service agent. The […]

Economics

4 d. ago Globe Telecom Partners With Netcracker for OSS Transformation Services to Improve Operational Excellence and Deliver a Seamless Digital Customer Experience

Leading Operator in the Philippines Benefits From Improved Fulfillment, Greater Business Efficiency and Ability to Scale Across Lines of Business WALTHAM, Mass. — Netcracker Technology announced today that Globe Telecom, the leading telecom operator in the Philippines and regional associate of the Singtel Group, will expand its partnership with Netcracker for Service and Network Automation […]

Economics

1 week ago ‘Like a spare tire’: Waterloo company launches backup option for mobile outages

When a service outage in July 2022 left millions of Rogers customers in the dark for up to 15 hours, it underscored the importance of being prepared in case of a similar emergency. For some, that meant having lifelines in place that don’t rely on individual cellphone plans, such as alternative ways to call 911, […]

Economics

1 week ago ‘Like a spare tire’: Ontario company launches backup option for mobile outages

When a service outage in July 2022 left millions of Rogers customers in the dark for up to 15 hours, it underscored the importance of being prepared in case of a similar emergency.

Economics

1 week ago Toronto servers at this restaurant get to choose how much you need to tip

As you take your last few bites of your meal and the bill arrives, you're suddenly faced with a familiar dilemma — should you tip 15, 18, 20 per cent, or maybe even more? You might find yourself reflecting on your waiter's service, the quality of the food, or how perfectly your steak was cooked.However, at this new Toronto restaurant, you can forget all that. Here, the servers do all the deciding for you.That's right, at Revoir le Calendrier, located in Toronto's Financial District, servers are given the power to decide exactly how much you need to tip. The restaurant, which officially opened its doors on Tuesday, is shaking up the traditional tipping concept with its revolutionary take, and some customers are still finding it difficult to wrap their heads around the idea.General Manager Alfred Pols tells blogTO that the restaurant's unique approach aims to reward both excellent service and customer etiquette."People are struggling financially more than ever. Food is expe...

Other

1 week ago NTT DATA Selected by UPS for Digital Transformation and Modernization

NTT DATA supports UPS’s innovation across AI and digital product development NTT DATA will also provide end-to-end technology services including a custom data center colocation, digital transformation and cloud migration PLANO, Texas — NTT DATA, a leading global business and technology services company, and UPS, the world’s largest package delivery company, have announced a 10-year […]

Other

1 week ago Alectra working through Sunday night to restore power to approximately 18,000 customers

BARRIE, Ontario, March 30, 2025 (GLOBE NEWSWIRE) — Alectra Utilities’ powerline crews will continue restoration efforts overnight on Sunday to return service to approximately 18,000 customers still without power in Barrie, Penetanguishene and Richmond Hill. This is down from the more than 44,000 customers who were without power at the height of the storm early […]

Economics

2 w. ago Advance Auto Parts Opening New Stores After Completing Strategic Optimization of U.S. Retail Footprint

Leading automotive aftermarket parts provider also investing to improve customer experience, increase parts availability and speed of service with same-day delivery RALEIGH, N.C. — Advance Auto Parts, Inc. (NYSE: AAP), a leading automotive aftermarket parts provider in North America that serves both professional installer and do-it-yourself customers, announced today that it has completed the store […]

Culture

2 w. ago Aurora Mobile’s GPTbots.ai Partners with EasyCraft to Expand AI Agent Markets Abroad

SHENZHEN, China, March 26, 2025 (GLOBE NEWSWIRE) — Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services in China, today announced that its leading enterprise AI agent platform, GPTbots.ai has recently entered into a strategic collaboration with EasyCraft. The partnership aims to deeply integrate […]

Culture

2 w. ago Aurora Mobile’s EngageLab Upgrades Its Marketing Automation Functions with AI

EngageLab Taking Marketing Automation to the Next Level SHENZHEN, China, March 25, 2025 (GLOBE NEWSWIRE) — Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services in China, today announced that its subsidiary EngageLab, a leading multi-channel engagement solution provider, has upgraded its Marketing Automation […]

Other

3 w. ago Bombardier Grows Service Network in Australia, Adding Line Maintenance Station in Perth, With Plans to Expand into Sydney

New Line Maintenance Station (LMS) location in Perth, and planned LMS in Sydney, builds on Bombardier’s existing customer service footprint in Asia-Pacific Customers will receive quick and efficient light scheduled and unscheduled maintenance including Aircraft on Ground (AOG) support if required Technicians offer certified support for all Learjet, Challenger and Global aircraft MONTRÉAL, March 21, […]

Events

3 w. ago Aurora Mobile’s GPTBots.ai and ZANROO Forge Alliance to Ignite AI Innovation in Southeast Asia

SHENZHEN, China, March 20, 2025 (GLOBE NEWSWIRE) — Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services in China, today announced that its leading enterprise AI agent platform, GPTBots.ai, has recently entered into a strategic partnership with ZANROO MALAYSIA SDN. BHD. (“ZANROO”), a fast-growing marketing […]

Other

3 w. ago Milton Hydro Honoured with EDA Customer Service Excellence Award

MILTON, Ontario, March 19, 2025 (GLOBE NEWSWIRE) — Milton Hydro is proud to announce it has been awarded the Electricity Distributors Association (EDA) Customer Service Excellence Award at the EDA Awards Gala. This recognition highlights Milton Hydro’s commitment to delivering customer-centric innovations and exceptional service. “Receiving the EDA Customer Service Excellence Award is an incredible […]

Economics

3 w. ago Canadian telecom's customers complain of missing unlimited data

Freedom Mobile customers who picked up the recent $19/1GB promo plan have found it doesn’t include unlimited data as advertised.The $19/1GB promo plan, which ended March 17, offered 1GB of 5G+ data with "unlimited data at reduced speeds thereafter," a common feature of mobile plans these days.However, several customers took to Reddit and RedFlagDeals (RFD) to share their discovery that after getting the $19 plan and using the 1GB, their data turned off instead of switching over to the slower speed.Customers submitted complaints to Freedom. Some said that customer service representatives they spoke with claimed the carrier was aware of the issue and working on a fix. Others report reps being confused by the issue, with some even confirming that the plan should have unlimited data.Some even submitted complaints to the Commission for Complaints for Telecom-television Services (CCTS) over the issue.Freedom Mobile has not yet responded t...

Economics

3 w. ago Aurora Mobile’s SendCloud Partners with SaleSmarly to Revolutionize Email Marketing Solutions

SHENZHEN, China, March 18, 2025 (GLOBE NEWSWIRE) — Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services in China, today announced that its subsidiary Wuhan SendCloud Technology Co., Ltd. (“SendCloud”), a trusted email solution provider, has recently established a strategic partnership with SaleSmartly, a […]

Culture

3 w. ago CARFAX Canada Service Suite Launches to Boost Service Revenue and Customer Loyalty

LONDON, Ontario — CARFAX Canada proudly announces the launch of its new Service Suite, an all-in-one customer engagement solution designed to help Canadian dealerships and service shops maximize service revenue and drive sustained customer loyalty. By sending timely co-branded service reminders and data-driven insights, the Service Suite brings customers back for service, builds trust and […]

Economics

3 w. ago Exolaunch Hits 500th Satellite Deployed Milestone During the Transporter

A new legacy of over 500 satellites deployed and next-generation deployment hardware underscore the successful launch of 27 customer satellites with Falcon 9 VANDENBERG SPACE FORCE BASE, Calif. — Exolaunch, the global leader in launch mission management, satellite integration, and deployment services, has successfully deployed 27 customer satellites on SpaceX’s Transporter-13 rideshare mission, delivering nearly […]

Sport