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North Lanarkshire Council to make widespread changes to network of First Stop Shops

The shops, established to allow residents to access various council services in person, have seen dramatic decline in use, with visits vastly below pre-pandemic levels.



Due to an 85% decline in usage since pre-pandemic times, North Lanarkshire Council will close First Stop Shops in Kilsyth, Moodiesburn, Viewpark, and Bellshill, replacing them with surgery sessions. The remaining shops in Airdrie, Coatbridge, Motherwell, Wishaw, Cumbernauld, and Shotts will merge with local housing offices. No job losses are expected as staff will be transferred to the housing department. Cash payments will not be reintroduced due to cost.

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